Policies/FAQ

Here at OhZiggy Clothing we strive to make quality items and achieve fantastic customer service. Here are a few frequently asked questions and policies to help you shop with us! If you have any further questions please don’t hesitate to contact us here.

What is turn around time for non-ready to ship items? 

Due to the handmade nature of our items, our current TAT is about 3 weeks with a 1 week order processing time. So, we say 3/4 weeks just to be safe. Though most of the time customers will receive their items sooner than expected! 

How do your clothes fit? Are they true to size? 

We consider all of our clothes true to size with a little bit extra room to allow growing! If you’re concerned about sizing we always suggest sizing up to ensure long wear, though if your concerns are more specific you can always contact us. 

I ordered the wrong size/item/color/etc. How can I correct it? 

If you’ve accidentally ordered the wrong item, contact us within 24 hours of your purchase and we will work with you to get you the item you wanted! If it’s outside of the 24 hour window, shoot us a message anyways; we will always do our best to work with you. 

I realized I shouldn’t have made my purchase and I need to cancel it, how do I do that?  

Unfortunately due to the nature of our handmade items and that we are a 2 person shop, we cannot cancel orders. If you’ve made a mistake with your order, please contact us and we will do our best to fix it! When you make a purchase from us, you are acknowledging that you understand & agree to our policies.

I still haven’t received my order/tracking hasn’t updated/etc. Can you refund or send me a replacement package?

If the TAT time has come and gone, you most likely have received a message from us. We don’t like leaving our customers hanging anymore than you like being left hanging, so be sure to check your email when waiting for an order! If you’ve received your tracking number & it has not updated be sure to give it at least 1-2 business days to update as we ship with the United States Postal Service and they require that to update tracking information. If it has been longer than that, please contact us immediately so we can correct the situation. 

My tracking number states that my item has been delivered but I have not received my item. What should I do now?

If at any time your tracking states your items have been delivered but you have not received them, contact us immediately (within 48 hours) and we will walk you through the steps to file a claim with USPS. We will also do our best to remedy the situation immediately, our blood sweat and tears have gone into every single item in your package so it’s important to us as well! 

My questions weren’t answered on this page/I still have more questions, how do I get them answered? 

If you still have questions, please contact us and we will get in touch with you as soon as possible. Please keep in mind that our business hours are Monday-Friday 9am-5pm PST.